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They are extremely flexible and strive to adapt to the ever changing direction
of the foreign customer. They have an uncanny ability to provide answers within
just minutes of the question being posed and never make the customer feel they
are being an inconvenience. No problem seems too big for them.
It was most encouraging that they were able to meet the short-notice need for
foreign travel. Often times, the foreign customer-country delays providing
pertinent information until the last minute, but does not want the training
start date to slip – as was the instance with this acquisition. MTC had their
instructors on stand-by and had made all arrangements necessary for foreign
travel, checked the requirements for export licenses/agreements with the State
Department and were ready to proceed on a moments notice.
At the time of this writing, MTC has completed all but the last course.
Customer feed-back from Bulgarian students reveals they feel they are being
provided a quality service, and being educated to a level that allows for the
independent operation of their network.
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