|
They are extremely flexible and strive to adapt to the ever changing direction of
the foreign customer. They have an uncanny ability to provide answers within just
minutes of the question being posed and never make the customer feel they are being
an inconvenience. No problem seems too big for them.
It was most encouraging that they were able to meet the short-notice need for foreign
travel. Often times, the foreign customer-country delays providing pertinent information
until the last minute, but does not want the training start date to slip – as was
the instance with this acquisition. MTC had their instructors on stand-by and had
made all arrangements necessary for foreign travel, checked the requirements for
export licenses/agreements with the State Department and were ready to proceed on
a moments notice.
At the time of this writing, MTC has completed all but the last course. Customer
feed-back from Bulgarian students reveals they feel they are being provided a quality
service, and being educated to a level that allows for the independent operation
of their network.
|